What should happen if a prescription record is over 12 months old and a request is made?

When a request is made for a prescription record that is over 12 months old, the appropriate action is to comply within 3 days. This requirement underscores the importance of patient care and record-keeping in pharmacy practice. The urgency in complying with the request ensures timely access to necessary information that may affect the patient's current treatment or care plan.

Pharmacy regulations often stipulate the necessity for pharmacies to maintain records for a specific duration, which typically does not exceed 12 months for prescriptions. After this period, while the records may still exist, a request for such records must be handled promptly to fulfill legal and ethical obligations. Adhering to the 3-day compliance requirement reflects the pharmacy's commitment to patient service and maintaining effective communication regarding their health records.